Privacy Policy
Your health data is private, and we keep it that way. Learn how we handle your information at Alive Post.
1. INTRODUCTION
1.1 About AlivePost
AlivePost is a digital post-discharge healthcare platform operated by Quillsstroke Private Limited ("AlivePost", "Company", "we", "our", or "us"). AlivePost helps hospitals and healthcare professionals continue patient care after hospital discharge by providing digital tools for medication management, recovery monitoring, appointment reminders, health education, communication, and patient engagement.
The AlivePost platform includes a patient mobile application, a hospital dashboard, an administrative portal, and related digital services that enable secure communication between patients and their treating healthcare providers.
1.2 Purpose of this Agreement
This User Agreement, Privacy Policy, and Patient Consent ("Agreement") explains:
- The terms governing your use of AlivePost.
- The personal and health information we collect.
- How and why we collect, use, store, process, and share your information.
- Your rights regarding your personal data.
- The consent required for providing post-discharge healthcare services through AlivePost.
- The responsibilities of AlivePost, participating hospitals, healthcare professionals, and users.
1.3 Scope
This Agreement applies to:
- Patients using the AlivePost mobile application.
- Family members or caregivers authorized by a patient.
- Hospitals, clinics, and healthcare organizations using AlivePost.
- Doctors, nurses, and other authorized healthcare professionals.
- Visitors accessing AlivePost websites or digital services where applicable.
1.4 Acceptance of this Agreement
By creating an account, logging into AlivePost, accessing our services, or selecting "I Agree", you confirm that:
- You have read and understood this Agreement.
- You agree to be bound by the Terms and Conditions contained in this document.
- You consent to the collection, use, storage, processing, and sharing of your personal and health information as described in this Agreement.
- You authorize AlivePost to process your information for providing post-discharge healthcare services and related features.
- You understand that you may withdraw your consent at any time in accordance with applicable law, although doing so may affect the availability of certain services.
1.5 Important Medical Notice
AlivePost is a technology platform designed to support continuity of care after hospital discharge. AlivePost is not a hospital, clinic, pharmacy, emergency medical service, or a substitute for professional medical advice, diagnosis, or treatment.
Patients should always consult their treating doctor or healthcare provider for medical decisions. In the event of a medical emergency, immediately contact your treating doctor or the nearest emergency medical service. AI-generated insights, reminders, or recommendations available through AlivePost are intended to assist users and healthcare providers and must not be relied upon as the sole basis for medical decisions.
1.6 Contact Information
2. DATA WE COLLECT
Directly Provided
- • Mobile phone number (login only)
- • Date of birth (verification only)
Provider Health Data
- • Prescription details (name, dosage)
- • Treatment end dates
- • Health questions & responses
- • Recovery information
Automatically Collected (Device)
- • FCM device token (medicine reminders only)
- • App usage data for crash reporting
3. WHY WE COLLECT THIS DATA
| Purpose | Data used |
|---|---|
| Verify your identity | Mobile number, Date of birth |
| Show your prescriptions | Health data from your doctor |
| Send medicine reminders | FCM device token |
| Send health check-in questions | FCM device token, Health data |
| Deliver alarms on time | SCHEDULE_EXACT_ALARM permission |
| Show alarms over lock screen | USE_FULL_SCREEN_INTENT permission |
| Resume alarms after reboot | RECEIVE_BOOT_COMPLETED permission |
4. HOW WE STORE YOUR DATA
Prescription data is cached locally on your device (SharedPreferences) so the app works without internet.
Mobile number and DOB are stored locally only to avoid requiring login on every app open.
FCM token is sent to our server solely for push notifications. Not used for advertising.
Health check-in answers are submitted to your care provider's server over encrypted HTTPS.
5. DATA SHARING
We share your data with:
- Your healthcare provider / hospital: Your prescription data originates from and is owned by your care provider.
- Firebase (Google LLC): Used for push notifications only. FCM tokens processed per Google's policy.
We DO NOT share your data with:
6. PERMISSIONS EXPLAINED
INTERNETFetch prescriptions from your care provider's serverPOST_NOTIFICATIONSShow medicine reminder alertsSCHEDULE_EXACT_ALARMEnsure reminders fire at the exact prescribed timeFOREGROUND_SERVICEPlay alarm sound when your phone is idle or lockedUSE_FULL_SCREEN_INTENTShow alarm screen over lock screen for critical remindersWAKE_LOCKKeep the alarm running until you acknowledge itRECEIVE_BOOT_COMPLETEDRe-schedule reminders automatically after reboot7. CHILDREN'S PRIVACY
App intended for ages 18+. We don't knowingly collect data from children under 13. Contact us immediately if you suspect a breach.
8. DATA RETENTION
Local data deleted on uninstall. Server health data retained per hospital policy. FCM tokens replaced automatically.
9. YOUR RIGHTS
- • Access your data
- • Request account deletion
- • Opt out of push notifications
- • Clear local data via app settings
10. SECURITY
All communications use HTTPS (TLS). No passwords transmitted. Health data never sent to ad networks.
11. CHANGES & 12. CONTACT
We may update this policy. Continued use constitutes acceptance. For inquiries or to exercise your rights, contact us at: